Author Info
Name
Affiliation
Papers
DOGAN GURSOY
School of Hospitality Business Management, Washington State University, Pullman, WA, 99163, USA
1
Collaborators
Citations 
PageRank 
4
0
0.34
Referers 
Referees 
References 
0
0
0
Title
Citations
PageRank
Year
Interactivity in online chat: Conversational cues and visual cues in the service recovery process00.342021