| Measuring customer satisfaction with online travel. | 9 | 0.95 | 2003 |
| Destination Marketing Organizations' Web Site Users and Nonusers: A Comparison of Actual Visits and Revisit Intentions | 4 | 0.53 | 2003 |
| Examining the web-based marketing efforts of first-tier city convention centers in the U.S. | 2 | 0.40 | 2002 |
| Marketing Small Hotels on the World Wide Web | 14 | 2.36 | 1999 |
