| The Customer's Perspective Sociological Accounts of E-Commerce Encounters | 1 | 0.41 | 2003 |
| Integrating Customer Relationship Management Strategies in (B2C) E-Commerce Environments | 1 | 0.37 | 2003 |
| Exploring the Total Customer Experience (TCE): Usability Evaluations of (B2C) E-Commerce Environments | 0 | 0.34 | 2003 |
