Author Info
Name
Affiliation
Papers
ELENA LEGNANI
Univ Bergamo, Dept Ind Engn, Viale Marconi 5, I-24044 Dalmine, Italy
2
Collaborators
Citations 
PageRank 
2
1
0.70
Referers 
Referees 
References 
5
11
4
Title
Citations
PageRank
Year
Exploring the Causal Relationships of KPIs in after Sales Service Systems10.372009
Towards a Reference Model for After-Sales Service Processes00.342007