| Modeling Dynamics in Crowdfunding. | 0 | 0.34 | 2020 |
| Attribution Strategies and Return on Keyword Investment in Paid Search Advertising. | 0 | 0.34 | 2016 |
| 2013–2014 Gary L. Lilien ISMS-MSI Practice Prize Competition | 0 | 0.34 | 2015 |
| The Service Recovery Paradox in a Call-Center Context: Compensation and Timeliness in Recovering Mobile Customers | 0 | 0.34 | 2014 |
| Using online search data to forecast new product sales | 16 | 1.02 | 2012 |
| Corporate dashboards for integrated business and engineering decisions in oil refineries: An agent-based approach | 6 | 0.44 | 2012 |
| Retail Channel Structure Impact on Strategic Engineering Product Design | 6 | 0.75 | 2011 |
| Special Issue: Information Systems in Services | 7 | 0.73 | 2010 |
| Introduction to the Special Section: Service Science in Electronic Commerce | 3 | 0.36 | 2010 |
| An Interdisciplinary Perspective on IT Services Management and Service Science | 89 | 2.88 | 2010 |
| Design of service systems under variability: research issues | 6 | 0.57 | 2010 |
| Practice Prize Winner---Pricing Digital Content Product Lines: A Model and Application for the National Academies Press | 14 | 0.78 | 2009 |
| Employee Technology Readiness and Adoption of Wireless Technology and Services | 5 | 0.44 | 2006 |
| E-Service: The Revenue Expansion Path to E-Commerce Profitability | 1 | 0.36 | 2005 |
| E-service: a new paradigm for business in the electronic environment | 120 | 6.22 | 2003 |
| Introduction to the special issue: decision support issues in customer relationship management and interactive marketing for e-commerce | 7 | 1.28 | 2001 |
| Wireless Commerce: Marketing Issues and Possibilities | 67 | 14.22 | 2001 |
| Dynamic profiling of consumers for customized offerings over the Internet: a model and analysis | 35 | 3.29 | 2001 |
