Author Info
Name
Affiliation
Papers
YONGPIN ZHOU
Beijing University of Posts and Telecommunications School of Economics and Management Beijing 100876 China
15
Collaborators
Citations 
PageRank 
26
233
29.54
Referers 
Referees 
References 
438
399
253
Search Limit
100438
Title
Citations
PageRank
Year
The impact of users' characteristics on customer lifetime value raising: evidence from mobile data service in China.00.342015
Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling.30.442015
How does customer self-construal moderate CRM value creation chain?20.392014
A Single-Supplier, Multiple-Retailer Model with Single-Season, Multiple-Ordering Opportunities, and Fixed Ordering Cost20.412012
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers60.462012
Are customer satisfaction and customer loyalty drivers of customer lifetime value in mobile data services: a comparative cross-country study.60.452012
ADTreesLogit model for customer churn prediction100.512009
Call Center Outsourcing: Coordinating Staffing Level and Service Quality422.132008
Analysis of scale effects in peer-to-peer networks60.412008
Call-Routing Schemes for Call-Center Outsourcing271.882007
Coordinated Replenishment Strategies in Inventory/Distribution Systems170.902007
On the incomplete results for the heterogeneous server problem90.702006
Managing Response Time in a Call-Routing Problem with Service Failure261.402005
A Call-Routing Problem with Service-Level Constraints362.932003
Managing Learning and Turnover in Employee Staffing4116.202002