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MARKO JÄNTTI
Author Info
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Name
Affiliation
Papers
MARKO JÄNTTI
Univ Eastern Finland, Sch Comp Informat Syst & Software Engn, Kuopio, Finland
21
Collaborators
Citations
PageRank
24
43
8.99
Referers
Referees
References
70
206
161
Search Limit
100
206
Publications (21 rows)
Collaborators (24 rows)
Referers (70 rows)
Referees (100 rows)
Title
Citations
PageRank
Year
Applying Continual Service Improvement Practices to Study Quality of Healthcare Information System Services - A Case Study.
0
0.34
2020
Defining the relationships between IT service management and IT service governance
1
0.37
2016
IT Service Management from a Perspective of Small and Medium Sized Companies
0
0.34
2016
A Case Study on Improvement of Incident Investigation Process
0
0.34
2015
Improving IT Service Operation Processes.
1
0.35
2013
Exploring the Impact of IT Service Management Process Improvement Initiatives: A Case Study Approach.
2
0.45
2013
Improving Service Level Management Practices: A Case Study in an IT Service Provider Organization
1
0.35
2012
Establishing a Continual Service Improvement Model: A Case Study.
0
0.34
2012
Improving IT service desk and service management processes in finnish tax administration: a case study on service engineering
4
0.55
2012
Identifying IT Service Management Challenges: A Case Study in Two IT Service Provider Companies
0
0.34
2012
Improving the Deployment of IT Service Management Processes: A Case Study.
1
0.38
2011
Implementing an ITIL-Based IT Service Management Measurement System
10
0.54
2010
Identifying Knowledge Management Challenges in a Service Desk: A Case Study
5
0.80
2010
Improving IT Service Management Processes: A Case Study on IT Service Support.
1
0.38
2010
Defining Requirements for an Incident Management System: A Case Study
4
0.50
2009
Lessons Learnt from the Improvement of Customer Support Processes: A Case Study on Incident Management
6
0.58
2009
Knowledge Management Challenges in Customer Support: A Case Study
1
0.47
2009
Improving Customer Support Processes: A Case Study
1
0.36
2008
Improving the problem management process from knowledge management perspective
0
0.34
2007
Improving the software problem management process: a case study
1
0.39
2006
Difficulties in establishing a defect management process: a case study
4
0.48
2006
1
