Author Info
Name
Affiliation
Papers
EDWARD M. L. PETERS
OpenConnect Syst Inc, Dallas, TX 75234 USA
2
Collaborators
Citations 
PageRank 
2
0
0.68
Referers 
Referees 
References 
0
19
7
Title
Citations
PageRank
Year
Empirical Discovery of Potential Value Leaks in Processes by Means of Formal Concept Analysis00.342013
Understanding Service Quality and Customer Churn by Process Discovery for a Multi-National Banking Contact Center00.342013