Information Needs of the Mobile Technical Customer Service -- A Case Study in the Field of Machinery and Plant Engineering | 4 | 0.42 | 2015 |
Design of User-Oriented Mobile Service Support Systems - Analyzing the Eligibility of a Use Case Catalog to Guide System Development. | 0 | 0.34 | 2015 |
Towards a Big Data-based Technical Customer Service Management. | 1 | 0.35 | 2014 |
Elicitation and Consolidation of Requirements for Mobile Technical Customer Services Support Systems - A Multi-Method Approach. | 4 | 0.46 | 2013 |
Towards a Mobile Technical Customer Service Support Platform. | 7 | 0.58 | 2013 |