| Explore Coarse-Grained Structures for Syntactically Controllable Paraphrase Generation. | 0 | 0.34 | 2021 |
| Towards A Six-Level Framework of Emotional Intelligence for Customer Service Chatbots. | 0 | 0.34 | 2021 |
| Cold Comfort Matters - How Channel-Wise Emotional Strategies Help in a Customer Service Chatbot | 0 | 0.34 | 2020 |
| Modeling Human Intelligence in Customer-Agent Conversation Using Fine-Grained Dialogue Acts. | 0 | 0.34 | 2019 |
