Name
Abstract | ||
|---|---|---|
Although lessons-learned activities aid software process improvement, few IT industry organizations regularly and adequately conduct them. Recent studies explain why, identifying 19 barriers for conducting lessons learned. The Postmortem Evaluation theory proposes that organizations almost only focus on what went wrong. 4ALL, a new lessons-learned method based on the appreciative inquiry approach, aims to facilitate learning. It was developed and evaluated in close collaboration with Ericsson. Through attentive moderating and careful timing, the 4ALL method emphasizes the importance of balancing excellences and challenges. It radically increases the identification of excellences and how to learn from what went right, enhancing participants' pride, and significantly increasing the appreciation of lessons-learned workshops at Ericsson. |
Year | DOI | Venue |
|---|---|---|
2010 | 10.1109/MS.2009.198 | Software, IEEE |
Keywords | Field | DocType |
close collaboration,it industry organization,appreciative inquiry approach,careful timing,new lessons-learned method,appreciating lessons learned,lessons-learned workshop,recent study,process improvement,postmortem evaluation theory,lessons-learned activities aid software,information technology,industrial organization | Pride,Systems engineering,Information technology,Knowledge transfer,Knowledge management,Appreciative inquiry,Knowledge engineering,Software development process,Engineering,Job satisfaction,Software development | Journal |
Volume | Issue | ISSN |
27 | 4 | 0740-7459 |
Citations | PageRank | References |
9 | 0.49 | 4 |
Authors | ||
5 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Anders Baaz | 1 | 10 | 0.84 |
| Lena Holmberg | 2 | 22 | 2.47 |
| Agneta Nilsson | 3 | 93 | 7.70 |
| Helena Olsson | 4 | 9 | 0.49 |
| Anna Sandberg | 5 | 40 | 2.95 |