Title
Making paperless work
Abstract
Despite well documented advantages, attempts to go truly "paperless" seldom succeed. This is principally because computer-based paperless systems typically do not support all of the affordances of paper, nor the work process that have evolved with paper-based systems. We suggest that attention to users' work environments, activities and practices are critical to the success of paperless systems. This paper describes the development and effective utilization of a software tool for the paperless marking of student assignments which does not require users to compromise on established best practice. It includes a significant advance in the task management support. documents; easy document annotation; and the modeless interleaving of reading and writing. However, they propose (p48) that for paperless environments to succeed, human systems must adapt to match the computer system. They evidence this with DanTech's relatively successful reduction in paper usage which they attribute to changes in work practices. We agree with Sellen and Harper that 'going paperless', as the two organizations they studied attempted, is doomed to failure in the short term. We believe this is because there is insufficient understanding of how paper supports various activities for that support to be replicated in computer software: additionally ideal computer hardware is not yet available. We argue that long
Year
DOI
Venue
2007
10.1145/1278960.1278961
ACM SIGCHI New Zealand Chapter's International Conference on Computer-Human Interaction
Keywords
Field
DocType
significant advance,computer-based paperless system,best practice,pen computing,task management support,affordances of paper,work process,paper-based system,paperless system,annotation. acm classification keywords,work environment,software tool,author keywords paperless environments,paperless work,effective utilization,annotation,computer science
Software tool,Task management,Best practice,Software engineering,Computer science,Human–computer interaction,Compromise,Pen computing,Affordance,Multimedia
Conference
Citations 
PageRank 
References 
3
0.54
12
Authors
2
Name
Order
Citations
PageRank
Beryl Plimmer155953.89
Mark D. Apperley211519.19