Paper Info
Title
Errors in computerized office work: differences between novice and expert users
Abstract
This paper deals with errors by novices and experts when interacting with the computer in normal office work. Three criteria are discussed to determine the level of expertise: a) total length of time that the user has worked computers, b) number of programs known, and c) length of daily work-time with the computer. In contrast to widespread assumptions, experts did not make less errors than novices (except knowledge errors). On the other hand, experts spent less time handling the errors than novices. A cluster analysis produced groups of Occasional-, Frequent-, Beginning- and General Users in the work force.
Year
DOI
Venue
1991
10.1145/122488.122498
ACM SIGCHI Bulletin
Keywords
DocType
Volume
knowledge error,total length,normal office work,widespread assumption,computerized office work,paper deal,daily work-time,general users,work force,expert user,cluster analysis
Journal
23
Issue
Citations 
PageRank 
2
8
0.68
References 
Authors
2
4
Name
Order
Citations
PageRank
Jochen Prümper15515.85
Michael Frese29014.08
Dieter Zapf3143.21
Felix C. Brodbeck4516.05