Paper Info
Title
Using negative and positive social feedback from a robotic agent to save energy
Abstract
In this paper we explore the persuasive effects of social feedback, as provided by an embodied agent, on behavioral change. In a lab setting, two experiments were conducted in which participants had the opportunity to conserve energy while carrying out washing tasks with a simulated washing machine. The experiments tested the effect of positive and negative social feedback and compared these effects to more widely used factual feedback. Results of both studies indicate that social feedback has stronger persuasive effects than factual feedback (Experiment 1) and factual-evaluative feedback (Experiment 2). In addition, an effect of feedback valence was found, demonstrating more conservation actions following negative feedback (social or factual) as compared to positive feedback. Interestingly, especially negative social feedback had the strongest persuasive effects. The predicted perceived agency effect could not be demonstrated. These findings have several implications for theory and design of persuasive robotic agents.
Year
DOI
Venue
2009
10.1145/1541948.1541966
PERSUASIVE
Keywords
Field
DocType
human robot interaction,energy conservation,embodied agent,positive feedback,negative feedback,behavior change
Social psychology,Persuasion,Embodied agent,Negative feedback,Psychology,Positive feedback,Human–robot interaction,Social feedback
Conference
Citations 
PageRank 
References 
18
1.39
3
Authors
2
Name
Order
Citations
PageRank
Cees Midden124722.74
Jaap Ham2181.39