Paper Info
Title
Determining the final priority ratings of customer requirements in product planning by MDBM and BSC
Abstract
Quality function deployment (QFD) has been widely used to translate customer requirements (CRs) into engineering characteristics (ECs) in product planning and improvement. Product planning house of quality (PPHOQ) is of fundamental and strategic importance in the QFD system. Correctly determining the final priority ratings of CRs is essential in the process of constructing PPHOQ, because it will largely affect the target value of ECs for product improvement. This paper present a systematic and operational method based on the integration of a minimal deviation based method (MDBM), balanced scorecard (BSC), analytic hierarchy process (AHP) and scale method to determine the final priority ratings of CRs. To exploit the competition and preference information of product improvement, the MDBM is developed to determine the CPRs of CRs. A concept of the total output of achieving the ITPE of a CR is introduced and analyzed by using the integration of BSC, AHP and scale method in a qualitative and quantitative way, and then the priority rating of achieving the ITPE of this CR is determined. Finally, a case study is provided to illustrate the effectiveness of the proposed method.
Year
DOI
Venue
2012
10.1016/j.eswa.2011.07.133
Expert Syst. Appl.
Keywords
Field
DocType
product improvement,customer requirement,product planning house,analytic hierarchy process,final priority rating,qfd system,product planning,scale method,operational method,priority rating,quality function deployment,balanced scorecard
Customer requirements,Data mining,Computer science,Quality function deployment,House of Quality,Operations research,Exploit,Balanced scorecard,Product planning,Analytic hierarchy process
Journal
Volume
Issue
ISSN
39
1
0957-4174
Citations 
PageRank 
References 
7
0.46
20
Authors
3
Name
Order
Citations
PageRank
Yanlai Li1959.06
Kwai-Sang Chin2103354.69
Xing-Gang Luo313814.85