Paper Info
Title
Eliciting User Input For Requirements On Personalization: The Case Of A Dutch Erp System
Abstract
For small and medium-sized companies, the fit between their business processes and their Enterprise Resource Planning (ERP) system is a critical success factor. The functions and features for essential tasks must be geared to the demands and skills of the individual users. This article reports on the usefulness of several methods for eliciting user input which served as a basis for requirements for a personalized ERP system. It describes the yield of heuristic evaluations, both by experts and by developers, and a focus group with six users representing the main user types. The focus group consisted of an identification of the most important functions, task demonstrations, and a mini design workshop. As a demonstration of the results of the various user-focused methods, some noteworthy findings on the personalization of ERP systems are presented.
Year
DOI
Venue
2008
10.4018/jeis.2008100103
INTERNATIONAL JOURNAL OF ENTERPRISE INFORMATION SYSTEMS
Keywords
Field
DocType
adaptive systems, ERP design, personalization, SMEs, user input
Critical success factor,Enterprise resource planning,Business process,Systems engineering,Heuristic evaluation,Adaptive system,Knowledge management,Engineering,Focus group,Personalization
Journal
Volume
Issue
ISSN
4
4
1548-1115
Citations 
PageRank 
References 
5
0.41
0
Authors
3
Name
Order
Citations
PageRank
Lex van Velsen113915.58
Corrie Huijs250.75
Thea van der Geest314611.74