Title
Universal rich presence framework for intelligent call management
Abstract
Users employ a variety of devices and media to communicate with one another, each with its own peculiar characteristics. Managing several devices and identities is not easy, both for the user as well as for others who wish to call her. Switching devices on or off at various times, changing profiles, blocking callers, creating spam filters, etc are tedious activities. While devices and services carry some facilities for call management, these may not be as general or flexible as desired. In this paper we present Universal Rich Presence Framework (URPF) which is a general framework for managing communication between users in a customizable and scalable manner. We wish to have one UserID servicing all the devices of a paricular user. URPF is a module which, on receiving a call request for some User ID, is able to dynamically reason about certain content and context information of that call to compute the (nearly) optimal device for handling the call. This assignment problem is expressed using a hierarchical combinatory structure. This paper presents a description of the URPF module where call requests are handled differentially based on parameters such as who is calling, when, where the user is, and what capabilities are available. A prototype implementation of URPF based on the SIP protocol is reported together with experimental results that indicate that the approach is scalable. The intention is to illustrate that a very large variety of intelligent call management services can be achieved in a systematic and programmatic manner by choosing an appropriate set of call context parameters and manipulating them in a simple combinatory framework.
Year
DOI
Venue
2010
10.1145/2108616.2108664
ICUIMC
Keywords
Field
DocType
hierarchical combinatory structure,context information,call request,paricular user,general framework,call management,intelligent call management service,large variety,urpf module,universal rich presence framework,call context parameter,information management,time change,unified communication,communication technology,assignment problem
User identifier,Unified communications,Computer science,Call control,Computer network,Session Initiation Protocol,Real-time computing,Assignment problem,Call management,3pcc,Scalability
Conference
Citations 
PageRank 
References 
0
0.34
1
Authors
3
Name
Order
Citations
PageRank
Abhishek Prateek1522.98
Hridayesh Gupta200.34
Sanjiva Prasad330140.04