Paper Info
Title
Assessing Low-Cost Carrier eAirline System Success
Abstract
As many Low-Cost Carrier Airlines have increased their investment in B2C eAirline systems, it is crucial to measure the success of such investments. The DeLone and McLean’s model is one model which shown to be a useful framework for assessing success at the organisational level but has not been validated from the customer perspective. This research provides the first empirical test of an adaptation of DeLone and McLean’s 2004 IS success model through the assessment of Low-Cost Carrier eAirline systems from the perspective of individual users. A total of 243 useable responses were collected in order to examine the validation of DeLone and McLean’s 2004 IS success model from the customer perspective. Structural Equation Modelling techniques are applied to test the validation of the modified DeLone and McLean’s eCommerce system success model. The findings reveal several important implications for eAirline research and practice. Limitations of the study which should be addressed in future research are discussed and some recommendations for further research are provided.
Year
DOI
Venue
2009
10.1007/978-3-211-93971-0_37
ENTER
Keywords
Field
DocType
eairline system,is success,delone and mclean model,structural equation modelling
Low-cost carrier,Is success model,Structural equation modeling,Computer science,Customer perspective,Empirical research,Marketing,Management science,Process management
Conference
Citations 
PageRank 
References 
0
0.34
24
Authors
1
Name
Order
Citations
PageRank
Timothy Jung1375.36