Paper Info
Title
Email and Knowledge Management
Abstract
In this paper, we investigate the advantages of email for knowledge management (KM) by undertaking a feature analysis of the email tool Eudora, and a discourse analysis of messages and conversations in an email archive. We believe the advantages of email for KM have contributed to the appropriation of email for everyday knowledge work. We provide a table of the characteristics of KM in email, an analysis of knowledge development and creation in email, and an understanding of the considerable advantages of email for knowledge work. Our results may prove useful to companies in suggesting objectives, features and managerial interventions for other KM tools and endeavours. The research findings also provide support for the recognition of email in formal organisational KM strategy.
Year
Venue
Keywords
2003
PACIS
email,knowledge management,feature analysis,discourse analysis
Field
DocType
Citations 
World Wide Web,Psychological intervention,Appropriation,Knowledge development,Computer science,Knowledge management,Eudora,Discourse analysis
Conference
3
PageRank 
References 
Authors
0.39
11
2
Name
Order
Citations
PageRank
Sharman Lichtenstein112114.91
Paula M. C. Swatman257789.26