Title
Server Adaptation in an Airport Security System Queue
Abstract
We study the airport security queuing system for server behavior in response to queue length, and postulate its implications on security. To achieve this objective, an observational study was performed at the security screening process of a US airport. It was found that X-ray screeners (servers) did speed up with queue length for one type of item, laptop computers. Significant correlations between queue length and service time suggested Parkinson's Law as an explanation. Correlation of this finding with available data on speed-accuracy tradeoffs allows us to reach the following conclusion: For airports where laptops computers are carried by a significant number of passengers as carry-on items, our study indicates a likely impact on server performance as measured as by probability of threat detection.
Year
DOI
Venue
2007
10.1057/ori.2007.21
OR Insight
Keywords
Field
DocType
management,operational research,or,operations research,management science
Laptop,Computer science,Queue,Server,Operations research,Computer network,Knowledge management,Queue management system,Airport security,Service time,Speedup
Journal
Volume
Issue
Citations 
20
4
0
PageRank 
References 
Authors
0.34
1
4
Name
Order
Citations
PageRank
Clara V. Marin100.34
Colin G. Drury28119.78
Rajan Batta384989.39
Li Lin49917.09