Paper Info
Title
Building on the Usability Study: Two Explorations on How to Better Understand an Interface
Abstract
In this paper, we describe two separate studies that improved our ability to understand our users' experience of our products at salesforce.com. The first study explored a methodology of combining expert and novice performance data to yield a measure of intuitiveness. The second study created a methodology that combines both verbal and nonverbal emotion scales to better understand the emotional effect our products have on our users. We present both these methods as expansions on the standard usability study and examples of ways to better understand your users within an industry environment.
Year
DOI
Venue
2009
10.1007/978-3-642-02574-7_43
HCI (1)
Keywords
Field
DocType
industry environment,nonverbal emotion scale,usability study,better understand,emotional effect,standard usability study,separate study,novice performance data,user experience
Pluralistic walkthrough,User experience design,Computer science,Usability engineering,Usability,Usability goals,Usability lab,Human–computer interaction,Cognitive walkthrough,Usability inspection,Multimedia
Conference
Volume
ISSN
Citations 
5610
0302-9743
2
PageRank 
References 
Authors
0.43
3
2
Name
Order
Citations
PageRank
Anshu Agarwal1292.09
Madhu Prabaker241134.34