Name
Abstract | ||
|---|---|---|
Abstract: This paper explores the relationship between aims, objectives, and business (or strategic) goals In a study in Customer Relationship Management (CRM) we see these ideas as drivers of systems analysis and service management |
Year | Venue | Keywords |
|---|---|---|
2002 | GBPM | service management,customer relationship management,goal orientation |
Field | DocType | Citations |
Service design,Service level objective,Service management,Goal orientation,Computer science,Service guarantee,Service product management,Service level requirement,Service delivery framework,Process management | Conference | 0 |
PageRank | References | Authors |
0.34 | 1 | 2 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Steve Battle | 1 | 94 | 9.94 |
| Deb Cooper | 2 | 0 | 0.34 |