Paper Info
Title
ICT Services for Every Citizen: The Challenge of Gaps in User Knowledge
Abstract
Many services in our society are digitalized. Being able to access and use information and communication products and services (ICTs) has become a prerequisite for independent living and to fully be able to take part in society. Therefore, ICTs should be designed in such a way that they are usable and accessible to all citizens. Experiences and results from four case studies involving diverse user groups are discussed in this paper. The focuses of the studies were usability and accessibility of ICTs intended to be used by "anyone." When looking across user interaction observations of these mainstream ICTs, the challenge of gaps in user knowledge were striking. The challenge of defining a basic level of usable and accessible ICT features is also discussed.
Year
DOI
Venue
2009
10.1007/978-3-642-02707-9_5
HCI (5)
Keywords
Field
DocType
basic level,mainstream icts,user knowledge,communication product,use information,ict services,independent living,user interaction observation,case study,diverse user group,accessible ict feature,universal usability,universal design
USable,World Wide Web,User experience design,Computer science,Usability,Universal design,Universal usability,Information and Communications Technology,Independent living,Mainstream
Conference
Volume
ISSN
Citations 
5614
0302-9743
2
PageRank 
References 
Authors
0.38
11
1
Name
Order
Citations
PageRank
Kristin Fuglerud1314.82