Name
Abstract | ||
|---|---|---|
•We model two conflicting explanations of loyalty in application service provision.•One stream of literature focuses on partnership-trust.•Other literature focuses on service quality-satisfaction.•We test our model using a survey of 135 ASP client firms.•We find that satisfaction, not trust, predicts ASP loyalty. |
Year | DOI | Venue |
|---|---|---|
2014 | 10.1016/j.ejor.2014.02.003 | European Journal of Operational Research |
Keywords | Field | DocType |
OR in service industries,Application service provider,Partnership,Service quality,Trust,Loyalty | Service design,Service level objective,Loyalty business model,Service quality,Loyalty,Service provider,Service level requirement,Service delivery framework,Mathematics,Marketing | Journal |
Volume | Issue | ISSN |
237 | 2 | 0377-2217 |
Citations | PageRank | References |
0 | 0.34 | 32 |
Authors | ||
4 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Sigi Goode | 1 | 186 | 15.70 |
| Chinho Lin | 2 | 354 | 31.35 |
| Walter D. Fernández | 3 | 51 | 6.85 |
| James J. Jiang | 4 | 1469 | 85.66 |