Paper Info
Title
Customer relations management: service operations: human fatigue risk simulations in 24/7 operations
Abstract
A Circadian Alertness Simulator (CAS) is presented as an interactive tool for assessing sleep behavior and fatigue risk in 24/7 operations. The simulation model uses as input sleep-wake data and information about individual sleep characteristics (short vs. long sleeper, morning type vs. evening type, napper vs. non-napper). The validation of the CAS model was based on a figure of merit function reflecting the model's ability to minimize the difference between reported and predicted sleep data. The purpose of the alertness model is the assessment of work schedules in terms of fatigue risk.
Year
DOI
Venue
2003
10.5555/1030818.1031070
Winter Simulation Conference
Keywords
Field
DocType
fatigue risk,cas model,simulation model,human fatigue risk simulation,morning type,evening type,circadian alertness simulator,sleep behavior,service operation,alertness model,input sleep-wake data,customer relations management,individual sleep characteristic,figure of merit,customer relations
Customer relationship management,Computer science,Simulation,Service system,Evening,Operations research,Schedule,Morning,Alertness
Conference
ISBN
Citations 
PageRank 
0-7803-8132-7
0
0.34
References 
Authors
1
5
Name
Order
Citations
PageRank
Rainer Guttkuhn131.22
Udo Trutschel2396.50
Anneke Heitmann300.68
Acacia Aguirre431.21
Martin Moore-Ede500.68