Name
Abstract | ||
|---|---|---|
The importance of e-business services quality continues to increase, as the use of e-commerce to support business activities
becomes a routine practice for many enterprises. Companies need robust, predictable and efficient services that they can rely
upon. This paper explores ways of how e-business quality can be established, monitored, reported and managed. A review of
the literature considers the work recently undertaken in both business-level quality of service (QoS) and the QoS issues at
the infrastructure level, as well as the relationship between these two areas. From a practical research perspective, the
work within the framework of the EU-funded LAURA project is presented. The key goal of this project is to facilitate interregional
zones of adaptive electronic commerce using the potential of the ebXML architecture. A Dynamic QoS Management framework is
proposed to inform the implementation of QoS and SLA concepts within the LAURA project.
|
Year | DOI | Venue |
|---|---|---|
2003 | 10.1007/1-4020-7907-9_8 | I3E |
Keywords | Field | DocType |
qos,virtual organisation,ebxml,e-commerce,web services,quality of service,sla,service level agreement,e-business,electronic commerce,e commerce,service quality,web service | Information Technology Infrastructure Library,Service design,Mobile QoS,Electronic business,Service-level agreement,Service product management,ebXML,Marketing,E-commerce,Process management,Business | Conference |
Citations | PageRank | References |
0 | 0.34 | 6 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Bob Roberts | 1 | 23 | 6.06 |
| Adomas Svirskas | 2 | 36 | 6.46 |