Name
Abstract | ||
|---|---|---|
THIS ARTICLE EXAMINES SERVICE QUALITY AND IDENTIFIES issues meriting attention. The purpose is to guide the next generation of research on service quality in libraries and to ensure that the research has value to library planning and decision making. The difficulty of developing a process of data collection across institutions is also discussed. |
Year | Venue | Keywords |
|---|---|---|
2001 | LIBRARY TRENDS | service provider,higher education,satisfiability,private sector,evaluation methods,total quality management,data collection,service quality |
Field | DocType | Volume |
Service quality,Quality policy,Computer science,Quality function deployment,Total quality management,Knowledge management,Service level requirement,Library science,Quality management,Marketing,Customer Service Assurance,Management styles | Journal | 49 |
Issue | ISSN | Citations |
4 | 0024-2594 | 4 |
PageRank | References | Authors |
0.74 | 1 | 2 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Peter Hernon | 1 | 15 | 7.46 |
| Danuta A. Nitecki | 2 | 6 | 1.89 |