Name
Abstract | ||
|---|---|---|
Crowd-sourcing social computing systems represent a new material for HCI designers. However, these systems are difficult to work with and to prototype, because they require a critical mass of participants to investigate social behavior. Service design is an emerging research area that focuses on how customers co-produce the services that they use, and thus it appears to be a great domain to apply this new material. To investigate this relationship, we developed Tiramisu, a transit information system where commuters share GPS traces and submit problem reports. Tiramisu processes incoming traces and generates real-time arrival time predictions for buses. We conducted a field trial with 28 participants. In this paper we report on the results and reflect on the use of field trials to evaluate crowd-sourcing prototypes and on how crowd sourcing can generate co-production between citizens and public services. |
Year | DOI | Venue |
|---|---|---|
2011 | 10.1145/1978942.1979187 | CHI |
Keywords | Field | DocType |
social computing system,new material,great domain,hci designer,field trial,incoming trace,critical mass,crowd-sourcing bus arrival time,crowd-sourcing prototype,commuters share gps trace,social behavior,social computing,information system,real time,service design | Information system,Service design,Critical mass (software engineering),Co-design,Computer science,Human–computer interaction,Global Positioning System,Social computing,Field trial | Conference |
Citations | PageRank | References |
30 | 1.44 | 10 |
Authors | ||
9 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| John Zimmerman | 1 | 2474 | 166.25 |
| Anthony Tomasic | 2 | 435 | 30.57 |
| Charles Garrod | 3 | 117 | 7.45 |
| Daisy Yoo | 4 | 122 | 10.77 |
| Chaya Hiruncharoenvate | 5 | 38 | 2.64 |
| Rafae Aziz | 6 | 34 | 1.85 |
| Nikhil Ravi Thiruvengadam | 7 | 30 | 1.44 |
| Yun Huang | 8 | 48 | 2.82 |
| Aaron Steinfeld | 9 | 486 | 46.01 |