Paper Info
Title
A Framework for the Support of Value Co-creation by Social Software.
Abstract
For a long time, business process management has been based on the understanding that the single point of interaction between the producer and the consumer is at the end of the business process. Products and services are exchanged against the payment. However, there is a growing conviction that both the producer and the consumer can profit from intensifying the interaction during the business process. Value can be co-created between producer and an active consumer, called prosumer. This active involvement of the prosumer is done by ad-hoc asynchronous interactions between producer and a now prosumer called consumer. Social software is an ideal means for supporting these value-providing asynchronous interactions.
Year
DOI
Venue
2011
10.1007/978-3-642-28108-2_24
Lecture Notes in Business Information Processing
Keywords
Field
DocType
Social software,business process management,value co-creation
Business process management,Prosumer,Personal software process,Software deployment,Business process,Package development process,Computer science,Software development,Process management,Social software engineering
Conference
Volume
ISSN
Citations 
99
1865-1348
1
PageRank 
References 
Authors
0.40
8
1
Name
Order
Citations
PageRank
Rainer Schmidt127429.67