Title
A crowdsourcing method to develop virtual human conversational agents
Abstract
Educators in medicine, psychology, and the military want to provide their students with interpersonal skills practice. Virtual humans offer structured learning of interview skills, can facilitate learning about unusual conditions, and are always available. However, the creation of virtual humans with the ability to understand and respond to natural language requires costly engineering by conversation knowledge engineers (generally computer scientists), and incurs logistical cost for acquiring domain knowledge from domain experts (educators). We address these problems using a novel crowdsourcing method entitled Human-centered Distributed Conversational Modeling. This method facilitates collaborative development of virtual humans by two groups of end-users: domain experts (educators) and domain novices (students). We implemented this method in a web-based authoring tool called Virtual People Factory. Using Virtual People Factory, medical and pharmacy educators are now creating natural language virtual patient interactions on their own. This article presents the theoretical background for Human-centered Distributed Conversational Modeling, the implementation of the Virtual People Factory authoring tool, and five case studies showing that Human-centered Distributed Conversational Modeling has addressed the logistical cost for acquiring knowledge.
Year
DOI
Venue
2012
10.1016/j.ijhcs.2011.11.004
Int. J. Hum.-Comput. Stud.
Keywords
Field
DocType
Virtual humans,Agents and intelligent systems,Human-centered computing,Distributed knowledge acquisition,End-user programming
Conversation,Domain knowledge,Computer science,Crowdsourcing,Structured prediction,Knowledge management,Virtual patient,Natural language,Human–computer interaction,Human-centered computing,Virtual actor
Journal
Volume
Issue
ISSN
70
4
1071-5819
Citations 
PageRank 
References 
14
0.83
25
Authors
2
Name
Order
Citations
PageRank
Brent Rossen1706.86
Benjamin Lok28815.06