Name
Abstract | ||
|---|---|---|
The Internet and WEB pervasivenesses are changing the landscape of several different areas, ranging from information gathering/managing and commerce to software development, maintenance and evolution. Software companies having a geographically distributedstructure, or geographically distributed customers, areadopting information communication technologies tocooperate.Communicationtechnologies andinfrastructuresallow the companies to create a virtual software factory. This paper proposes to adopt queue theory to deal with an economically relevant categoryof problems:the staffing, theprocess management and the service level evaluationof massive maintenance projects in a virtual software factory. Data froma massive corrective maintenance interventionwere used to simulateandstudy differentservicecenterconfigurations,in particular, a monolithic configuration and a configuration correspondingtoamulti-phasemaintenance processwhereseveral maintenance centers cooperated. Queuetheory allowed effectivecontrol of theprocess supporting project management decisions.Themathematical tool provided a means toassess staffing,evaluateservicelevel and balancethe workload between maintenance centers while executing the project. |
Year | DOI | Venue |
|---|---|---|
2001 | 10.1109/ICSM.2001.972764 | ICSM |
Keywords | Field | DocType |
maintenance staffing,project manage- ment,queue theory | Application lifecycle management,Systems engineering,Computer science,Software project management,Software as a service,Software factory,Corrective maintenance,Software maintenance,Computerized maintenance management system,Software development | Conference |
ISSN | ISBN | Citations |
1063-6773 | 0-7695-1189-9 | 12 |
PageRank | References | Authors |
1.37 | 13 | 5 |
Name | Order | Citations | PageRank |
|---|---|---|---|
| giuliano antoniol | 1 | 3287 | 186.05 |
| Gerardo Casazza | 2 | 57 | 7.50 |
| Giuseppe A. Di Lucca | 3 | 538 | 40.02 |
| M. Di Pent | 4 | 18 | 2.11 |
| Francesco Rago | 5 | 15 | 2.45 |