Title
Does Involving Users in Software Development Really Influence System Success?
Abstract
Researchers have studied how best to involve users in software development for a long time, primarily in the area of information systems and human-computer interaction. The authors consider the effects of both user participation and user involvement, which they abbreviate to UPI. Existing research describes several benefits of UPI, such as improved quality due to more precise requirements, the prevention of unneeded and expensive features, and an increase in user satisfaction, which leads to higher system use. But even though some researchers consider it to be essential to system success, other studies have found contradicting results. Furthermore, it's not a common practice in today's IT projects to involve users to a large extent. To clarify UPI's effects on system success and to get a deeper understanding of the differences between user participation and user involvement, the authors reviewed the existing UPI literature in software development and conducted a systematic mapping study.
Year
DOI
Venue
2013
10.1109/MS.2013.124
IEEE Software
Keywords
Field
DocType
software engineering,software management,user centred design,IT projects,UPI literature,human-computer interaction,information systems,software development,system success,user involvement,user participation,user satisfaction,literature review,meta analysis,software development,systematic mapping study,user involvement,user participation
Information system,Systems engineering,Software engineering,Systematic mapping,Computer science,Software system,User centred design,Software development,User-centered design
Journal
Volume
Issue
ISSN
30
6
0740-7459
Citations 
PageRank 
References 
3
0.41
0
Authors
3
Name
Order
Citations
PageRank
Ulrike Abelein1373.29
Helen Sharp2130098.84
Barbara Paech358699.83