Title
Staff Scheduling for Inbound Call and Customer Contact Centers
Year
DOI
Venue
2002
10.1609/aimag.v23i4.1667
AI Magazine
Field
DocType
Volume
Job shop scheduling,Simulation,Scheduling (computing),Computer science,Scheduling system,Schedule,Customer Contact
Journal
23
Issue
Citations 
PageRank 
4
3
0.50
References 
Authors
3
6
Name
Order
Citations
PageRank
Alex S. Fukunaga11160105.00
Ed Hamilton2121.25
Jason Fama3292.43
David Andre461171.08
Ofer Matan58031.97
Illah Nourbakhsh62464294.80