Paper Info
Title
Help texts vs. help mechanisms: A new mandate for documentation writers
Abstract
To compare different methods of accessing and presenting on-line help, controlled experiments were conducted. Several different help systems were compared, including a natural language help system and a human tutor. The results indicate that, while varying the help mechanism may have some effect on learning, its importance is greatly overshadowed by the simple quality of the help texts being presented. Even for on-line help, good writing seems to be the most important part of helping the user, far more important than elaborate or sophisticated mechanisms.
Year
DOI
Venue
1985
10.1145/15505.15506
ACM SIGDOC Asterisk Journal of Computer Documentation
Field
DocType
Volume
TUTOR,Mandate,Computer science,Knowledge management,Natural language,Documentation,Multimedia
Conference
12
Issue
Citations 
PageRank 
2
1
0.92
References 
Authors
10
1
Name
Order
Citations
PageRank
Nathaniel S. Borenstein1224130.34