Paper Info
Title
The effects of information request ambiguity and construct incongruence on query development
Abstract
This paper examines the effects of information request ambiguity and construct incongruence on end user's ability to develop SQL queries with an interactive relational database query language. In this experiment, ambiguity in information requests adversely affected accuracy and efficiency. Incongruities among the information request, the query syntax, and the data representation adversely affected accuracy, efficiency, and confidence. The results for ambiguity suggest that organizations might elicit better query development if end users were sensitized to the nature of ambiguities that could arise in their business contexts. End users could translate natural language queries into pseudo-SQL that could be examined for precision before the queries were developed. The results for incongruence suggest that better query development might ensue if semantic distances could be reduced by giving users data representations and database views that maximize construct congruence for the kinds of queries in typical domains.
Year
DOI
Venue
2000
10.1016/S0167-9236(01)00097-5
Decision Support Systems
Keywords
DocType
Volume
Query development,Requirements ambiguity,Construct congruence,Web front end
Conference
32
Issue
ISSN
Citations 
1
Decision Support Systems
20
PageRank 
References 
Authors
0.88
18
4
Name
Order
Citations
PageRank
A. Faye Borthick17210.68
Paul L. Bowen221120.98
Donald R. Jones371358.27
Michael Hung Kam Tse4200.88