Paper Info
Title
Using Information of an Informal Network to Evaluate Business Process Robustness.
Abstract
We consider the evaluation of a business process quality, in particular the evaluation of its robustness. By robustness, we mean robustness w.r.t. the risk of loosing knowledge of persons implied in the business process. We define metrics taking tacit knowledge into account. These metrics are based on the analysis of a social network underlying the process execution. We illustrate these metrics on a real application case: the evaluation of an IS project management business process.
Year
Venue
Keywords
2011
KMIS 2011: PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON KNOWLEDGE MANAGEMENT AND INFORMATION SHARING
Business process,Quality evaluation,Robustness,Quality metrics,Tacit knowledge
DocType
Citations 
PageRank 
Conference
0
0.34
References 
Authors
0
3
Name
Order
Citations
PageRank
Malika Grim-Yefsah122.07
Camille Rosenthal-Sabroux23213.34
Virginie Thion-Goasdoué382.86