Title
Six years of sustainable IT service learning
Abstract
This paper describes six years of experience in a bi-annual personal computer (PC) repair, service learning project for IT students. The location is a relatively remote community of professionals with many personal computers exposed to a humid salt air environment. The idea came from an informal survey at a local elementary school where half the students with a PC indicated that they were broken. At the end of each semester, for the last two labs of our PC hardware and operating systems class, we invited people from the community to bring in their PCs for service troubleshooting help and repair advice. This paper explains how issues of data integrity, security and liability were solved as well as the learning outcomes from these six years of service learning computer repair workshops.
Year
DOI
Venue
2009
10.1145/1631728.1631755
SIGITE Conference
Keywords
Field
DocType
sustainable it service learning,data integrity,repair advice,informal survey,remote community,computer repair workshop,personal computer,it student,humid salt air environment,bi-annual personal computer,pc hardware,operating system
Troubleshooting,Liability,Personal computer,Data integrity,Pedagogy,Engineering,Information technology education,Service-learning
Conference
Citations 
PageRank 
References 
1
0.40
2
Authors
2
Name
Order
Citations
PageRank
Timothy Daryl Stanley192.53
Don Colton252.11