Name
Abstract | ||
|---|---|---|
Rail network control is a function which depends upon the expertise of controllers for successful performance, and this expertise is situated in social skills and interactions as much as technical knowledge. A work analysis framework has been established which gets around some of the difficulties found in using cognitive work analysis, and allows structured investigation at the environment, domain, activity, scenario and expertise levels. Within this major research programme a video ethnography study was carried out to explore the work and work systems of the rail controllers in more detail, with specific reference to social interactions. Discussion centres around the strategies, communications, social relationships, learning and development and inter-team differences that were identified in the video ethnography. |
Year | DOI | Venue |
|---|---|---|
2009 | 10.1007/s10111-008-0118-z | Cognition, Technology & Work |
Keywords | Field | DocType |
social skill,rail control control room expertise cognitive work analysis video ethnography,expertise level,work analysis framework,video ethnography,rail network control,social relationship,work system,rail controller,social interaction,cognitive work analysis,complex work | Situated,Social relationship,Work systems,Simulation,Cognitive work analysis,Knowledge management,Video ethnography,Social skills,Engineering,Control room,Network control | Journal |
Volume | Issue | ISSN |
11 | 1 | 1435-5566 |
Citations | PageRank | References |
8 | 0.60 | 4 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Trudi Farrington-Darby | 1 | 8 | 0.60 |
| John R. Wilson | 2 | 409 | 48.67 |