Name
Abstract | ||
|---|---|---|
With organisational work increasingly performed by the collaboration of distributed groups, an improved understanding is needed of the co-creation of knowledge in emerging virtual structures. We explore the potential of the ubiquitous organisational tool, electronic mail (e-mail), for supporting collaborative knowledge creation in such settings. This research draws on a case study of knowledge creation occurring in e-mail conversations in a large Australian university and adopts a discourse analysis research approach. We describe a model of collaborative knowledge creation derived from the study and identify a preliminary set of key factors for organisational knowledge tools and their use by groups to support collaborative knowledge creation. The paper also provides insights into the role of e-mail in collaborative knowledge creation, not only in facilitating this process, but in shaping a participatory, multi-perspective, team-based approach to knowledge building. Organisational implications arising from this type of knowledge creation are also discussed in the paper. |
Year | DOI | Venue |
|---|---|---|
2006 | 10.1504/IJKL.2006.010996 | INTERNATIONAL JOURNAL OF KNOWLEDGE AND LEARNING |
Keywords | Field | DocType |
e-mail, knowledge management, collaborative knowledge creation | Knowledge integration,Domain knowledge,Personal knowledge management,Computer science,Knowledge building,Knowledge management,Discourse analysis,Knowledge engineering,Citizen journalism,Higher education,Management science | Journal |
Volume | Issue | ISSN |
2 | 3-4 | 1741-1009 |
Citations | PageRank | References |
1 | 0.34 | 22 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Sharman Lichtenstein | 1 | 121 | 14.91 |
| Craig M. Parker | 2 | 53 | 10.15 |