Paper Info
Title
A Framework for Web Content Management System Operations and Maintenance
Abstract
Organizations increasingly utilize Web Con- tent Management Systems (WCMS) to improve devel- opment speed, online flexibility and cost effectiveness for web applications. However, organizations lack the organizational processes and structure to effectively maintain WCMS. We propose a WCMS Process Frame- work for the operation and maintenance phase of Web Engineering. In this paper we elaborate on the con- struction of the framework. It encompasses the de- scription of a generic IT Management framework and the inclusion of Web Content Management processes into a strategic, tactical, and operational level. The framework is validated through an expert validation consisting of three industry experts and a case study at a large Dutch telecommunications services provider. The case study substantiates our vision that the WCMS Process Framework contains a set of process descrip- tions that effectively supports the operations and main- tenance of web applications.
Year
Venue
Keywords
2008
JDIM
content management,information systems maintenance,web content management system,web application,web engineering,it management,cost effectiveness,service provider,management system,information system
Field
DocType
Volume
Data mining,Management process,Computer science,Web engineering,Web modeling,Web application,Management system,Web content,Telecommunications service,Web content management system
Journal
6
Issue
Citations 
PageRank 
4
7
0.85
References 
Authors
12
4
Name
Order
Citations
PageRank
Jurriaan Souer11389.85
Paul Honders2101.34
Johan Versendaal334430.96
Sjaak Brinkkemper42599219.13