Name
Title | ||
|---|---|---|
A linear goal programming approach to determining the relative importance weights of customer requirements in quality function deployment |
Abstract | ||
|---|---|---|
Quality function deployment (QFD) is a planning tool used in new product development and quality management. It aims at achieving maximum customer satisfaction by listening to the voice of customers. To implement QFD, customer requirements (CRs) should be identified and assessed first. The current paper proposes a linear goal programming (LGP) approach to assess the relative importance weights of CRs. The LGP approach enables customers to express their preferences on the relative importance weights of CRs in their preferred or familiar formats, which may differ from one customer to another but have no need to be transformed into the same format, thus avoiding information loss or distortion. A numerical example is tested with the LGP approach to demonstrate its validity, effectiveness and potential applications in QFD practice. |
Year | DOI | Venue |
|---|---|---|
2011 | 10.1016/j.ins.2011.08.016 | Inf. Sci. |
Keywords | Field | DocType |
current paper,linear goal programming approach,customer requirement,relative importance weight,maximum customer satisfaction,lgp approach,information loss,familiar format,qfd practice,quality management,quality function deployment,group decision making,new product development,goal programming,customer satisfaction | Customer intelligence,Customer satisfaction,Service quality,Voice of the customer,Quality function deployment,Operations research,Goal programming,Artificial intelligence,Mathematics,Quality management,Machine learning,New product development | Journal |
Volume | Issue | ISSN |
181 | 24 | 0020-0255 |
Citations | PageRank | References |
9 | 0.51 | 12 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Ying-Ming Wang | 1 | 3256 | 166.96 |
| Kwai-Sang Chin | 2 | 1033 | 54.69 |