Name
Abstract | ||
|---|---|---|
Policy-based automation is emerging as a viable approach to IT systems management, codifying high-level business goals into executable specifications for governing IT operations. Little is known, however, about how policies are actually made, used, and maintained in practice. Here, we report studies of policy use in IT service delivery. We found that although policies often make explicit statements, much is deliberately left implicit, with correct interpretation and execution depending critically on human judgment. |
Year | DOI | Venue |
|---|---|---|
2008 | 10.1145/1477973.1477986 | CHIMIT |
Keywords | Field | DocType |
it systems management,it service delivery,policy-based automation,policy use,it operation,explicit statement,policy-based it automation,correct interpretation,high-level business goal,human judgment,executable specification,service delivery,ethnography,system management,systems management | Information technology operations,Information technology,Computer science,Knowledge management,Policy analysis,Human judgment,Automation,Systems management,Service delivery framework,Management science,Executable | Conference |
Citations | PageRank | References |
0 | 0.34 | 4 |
Authors | ||
4 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Eser Kandogan | 1 | 698 | 64.49 |
| John Bailey | 2 | 367 | 36.53 |
| Paul P. Maglio | 3 | 58 | 4.75 |
| Eben Haber | 4 | 44 | 4.34 |