Paper Info
Title
An Analysis Of Methodologies Utilised In E-Government Research A User Satisfaction Perspective
Abstract
Purpose - The purpose of this paper is to analyse the research design, methodologies and approaches utilised in electronic government (e-government) research studies published in the last decade (2000-2012).Design/methodology/approach - A profiling approach is employed to analyse 114 (out of 3,934 from 2000 to 2012) e-government publications (with specific focus on user satisfaction) including examining variables such as country of research, sample size, type(s) of respondents, data collection methods, and statistical tools and techniques employed.Findings - Among the research design, methodologies and approaches adopted in the extant e-government research studies, the quantitative research based approach supported by statistical analysis was the most dominant approach applied by authors in the last decade. Few studies were found to use qualitative-based approaches such as case studies and interviews.Originality/value - The prime value and uniqueness of this research lies in presenting the type of research design, methodologies and approaches used in studies that focus on issues surrounding user satisfaction in e-government research. This has been achieved by synthesising existing publications in Electronic Government: An International Journal (EG), Electronic Journal of Electronic Government (EJEG), International Journal of Electronic Government Research (EJEGR), Transforming Government: People, Process and Policy (TG: PPP), Government Information Quarterly (GIQ), Public Administration Review (PAR), Public Administration: An International Quarterly (PA), Journal of Public Administration Research and Theory (JPART), and Local Government Studies (LGS).
Year
DOI
Venue
2012
10.1108/17410391211224417
JOURNAL OF ENTERPRISE INFORMATION MANAGEMENT
Keywords
Field
DocType
e-government, Publications, User satisfaction, Citizens, Research methods, Quantitative methods
Astronomy,E-Government,Engineering management,Computer science
Journal
Volume
Issue
ISSN
25
3
1741-0398
Citations 
PageRank 
References 
1
0.37
17
Authors
10
Name
Order
Citations
PageRank
Zahir Irani11854122.03
Vishanth Weerakkody289763.81
Muhammad Mustafa Kamal310111.96
Nitham Mohammed Hindi421.06
Ibrahim H. Osman581594.23
Abdel Latef Anouze6745.14
Ramzi El-Haddadeh714218.46
Habin Lee816629.28
Mohamad Osmani932.42
Baydaa Al-Ayoubi10392.36