Paper Info
Title
Conception, development and implementation of an e-Government maturity model in public agencies
Abstract
Governments worldwide are encouraging public agencies to join e-Government initiatives in order to provide better services to their citizens and businesses; hence, methods of evaluating the readiness of individual public agencies to execute specific e-Government programs and directives are a key ingredient in the successful expansion of e-Government. To satisfy this need, a model called the eGovernment Maturity Model (eGov-MM) was developed, integrating the assessment of technological, organizational, operational, and human capital capabilities, under a multi-dimensional, holistic, and evolutionary approach. The model is strongly supported by international best practices, and provides tuning mechanisms to enable its alignment with nation-wide directives on e-Government. This article describes how the model was conceived, designed, developed, field tested by expert public officials from several government agencies, and finally applied to a selection of 30 public agencies in Chile, generating the first formal measurements, assessments, and rankings of their readiness for e-Government. The implementation of the model also provided several recommendations to policymakers at the national and agency levels.
Year
DOI
Venue
2011
10.1016/j.giq.2010.04.007
Government Information Quarterly
Keywords
Field
DocType
e-Government readiness,Maturity model,IT governance
Public administration,Economics,E-Government,Best practice,Public relations,Capability Maturity Model,Human capital,Government
Journal
Volume
Issue
ISSN
28
2
0740-624X
Citations 
PageRank 
References 
29
1.39
16
Authors
6
Name
Order
Citations
PageRank
Gonzalo Valdes1595.94
Mauricio Solar216120.38
Hernán Astudillo326436.77
Marcelo Iribarren4493.24
Gastón Concha5766.82
Marcello Visconti6749.10