Title
Aligning business goals and user goals by engineering hedonic quality
Abstract
The following paper deals with quality properties that extend the traditional understanding of usability with its focus on the pragmatic aspects like efficiency and effectiveness on task performance in the context of business applications. The contribution of the approach is tow folded. First: We show how psychological theories about motivation and creativity can bridge the gap between business goals and users' goals and attitude with interaction design. We introduce an engineering approach that allows to deliberately design for fun/joy in a given business context. Second: We show how to reuse the experience from former or other projects by describing the interaction design as pattern candidates. This approach has been applied successfully many times and we elaborate it in a case study conducted for one of our clients, including an empirical evaluation that shows an improved working behavior and increased user acceptance of the software.
Year
DOI
Venue
2010
10.1145/1822018.1822056
EICS
Keywords
Field
DocType
following paper deal,increased user acceptance,interaction design,engineering approach,business application,engineering hedonic quality,aligning business goal,improved working behavior,business goal,business context,user goal,case study,empirical evaluation,user interface engineering,user interface,user experience
User experience design,Interaction design,Computer science,Reuse,Usability,Human–computer interaction,User interface,User interface design,Creativity,Interactive systems engineering
Conference
Citations 
PageRank 
References 
1
0.36
8
Authors
5
Name
Order
Citations
PageRank
Kerstin Klöckner1497.03
Kirstin Kohler233.46
Daniel Kerkow38110.50
Sabine Niebuhr4164.86
Claudia Nass5248.30