Paper Info
Title
Investigating the Moderators of the Group Support Systems Use with Meta-Analysis
Abstract
This paper presents a meta-analysis that investigates five moderators (task, tool, the type of group, the size of the group, and facilitation) and their influences on the overall effects of group support systems (GSS). Results show that process satisfaction is higher for idea-generation tasks than for decision-making tasks. The GSS tool (that is, the use of level 1 or level 2 GSS) influences decision quality. Level 1 tools support the exchange of information, whereas, level 2 tools are designed to aid in decision-making. Decision quality is higher when using level 2 tools, however, there is no difference in the number of ideas generated when using level 1 or level 2 tools. Decision quality is lower for virtual teams, but there is no difference in the number of ideas generated between virtual teams and face-to-face teams using GSS. Group size is an important moderator when measuring decision time and satisfaction with process. The former is shorter for larger groups, and the latter is higher for larger groups. Process facilitation leads to higher decision quality and higher satisfaction with the process. These results illustrate the importance of examining the moderators of GSS use and the viability of conducting a meta-analysis to investigate a large body of research with seemingly conflicting or equivocal results.
Year
DOI
Venue
2002
10.1080/07421222.2002.11045696
J. of Management Information Systems
Keywords
Field
DocType
Systems Use,higher decision quality,Group Support,decision quality,group support system,decision time,higher satisfaction,virtual team,GSS tool,larger group,group size,GSS use
Moderation,Facilitation,Computer science,Support system,Exchange of information,Knowledge management,Decision quality,Meta-analysis
Journal
Volume
Issue
ISSN
18
3
0742-1222
Citations 
PageRank 
References 
66
4.29
28
Authors
2
Name
Order
Citations
PageRank
Alan R. Dennis14028513.64
Barbara H. Wixom2127646.22