Title
Comparing usability of government web portals during governor change of terms
Abstract
During the last years, we have been assessing the development of Internet State Portals in Mexico. These observations suggest that in many cases, the transition between governor terms is not always easy to manage, and in several cases we have observed important reductions of functionality in the new versions of the portals. In this poster we compare the performance of the Web Portal of the State of Puebla in Mexico, through user-centered design techniques, specifically usability testing. Results show that, contrary to our expectations, the Puebla portal improved its usability from this point of view. Further research will involve interviews with the main actors in the transition process to better understand the main factors involved in this successful transition.
Year
DOI
Venue
2011
10.1145/2037556.2037609
DG.O
Keywords
Field
DocType
governor term,puebla portal,web portal,usability testing,governor change,important reduction,main factor,transition process,main actor,government web portal,internet state portals,successful transition,user centered design,usability,human computer interaction
Pluralistic walkthrough,Web usability,World Wide Web,Enterprise portal,Usability engineering,Heuristic evaluation,Computer science,Usability,Usability lab,The Internet
Conference
Citations 
PageRank 
References 
0
0.34
1
Authors
5