Name
Abstract | ||
|---|---|---|
This paper explores the normative and intentional issues of ensuring quality-in-use of large-scale information systems (IS) in the services sector. A descriptive model for observing the dynamics between key actors during system acquisition is proposed. The model supports the conceptualization of project dynamics in terms of different actors’ capability (power, capacity and knowledge) and perspectives (business, technical and human activity). A retrospective analysis of two case studies is performed using this model: different actors involved are identified and the interplay between them is analysed. Interpreting from the case studies, it is argued that ensuring a balance among perspectives is instrumental in arriving at usable systems. This paper contends that ensuring quality-in-use entails a normative part, which can be dealt with by methods and tools and an intentional part which cannot be prescribed, but can be influenced by facilitating the discourse between perspectives from the procurement stage and as the project unfolds. |
Year | DOI | Venue |
|---|---|---|
2009 | 10.1007/s10111-008-0113-4 | Cognition, Technology & Work |
Keywords | Field | DocType |
information systems acquisition quality-in-use activity perspective project dynamics,project dynamic,intentional issue,human activity,activity perspective,case study,acquisition process,large-scale information system,intentional part,integrating quality-in-use,normative part,key actor,different actor,descriptive model,injury prevention,occupational safety,suicide prevention,perspective projection,ergonomics,human factors,information system,service sector | USable,Information system,Normative,Simulation,Human factors and ergonomics,Conceptualization,Knowledge management,Engineering,Accident prevention,Procurement | Journal |
Volume | Issue | ISSN |
11 | 4 | 1435-5566 |
Citations | PageRank | References |
0 | 0.34 | 25 |
Authors | ||
2 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Dimitris Nathanael | 1 | 3 | 4.28 |
| Polyxeni Vassilakopoulou | 2 | 31 | 12.35 |