Name
Year | DOI | Venue |
|---|---|---|
1995 | 10.1145/223904.223921 | CHI |
Keywords | Field | DocType |
telephone operator,knowledge worker,customer need | Customer needs,Computer science,Knowledge management,Operator (computer programming) | Conference |
ISBN | Citations | PageRank |
0-201-84705-1 | 15 | 2.74 |
References | Authors | |
8 | 7 | |
Name | Order | Citations | PageRank |
|---|---|---|---|
| Michael J. Muller | 1 | 2310 | 303.58 |
| Rebecca Carr | 2 | 15 | 2.74 |
| Catherine Ashworth | 3 | 89 | 19.34 |
| Barbara Diekmann | 4 | 16 | 3.10 |
| Cathleen Wharton | 5 | 870 | 220.63 |
| Cherie Eickstaedt | 6 | 15 | 2.74 |
| Joan Clonts | 7 | 15 | 2.74 |