Name
Abstract | ||
|---|---|---|
Modern enterprises are replete with numerous online processes. Many must be performed frequently and are tedious, while others are done less frequently yet are complex or hard to remember. We present interviews with knowledge workers that reveal a need for mechanisms to automate the execution of and to share knowledge about these processes. In response, we have developed the CoScripter system (formerly Koala [11]), a collaborative scripting environment for recording, automating, and sharing web-based processes. We have deployed CoScripter within a large corporation for more than 10 months. Through usage log analysis and interviews with users, we show that CoScripter has addressed many user automation and sharing needs, to the extent that more than 50 employees have voluntarily incorporated it into their work practice. We also present ways people have used CoScripter and general issues for tools that support automation and sharing of how-to knowledge. |
Year | DOI | Venue |
|---|---|---|
2008 | 10.1145/1357054.1357323 | CHI |
Keywords | Field | DocType |
knowledge worker,present interview,support automation,coscripter system,how-to knowledge,share knowledge,general issue,collaborative scripting environment,present ways people,user automation,scripting,automation,procedural knowledge | Procedural knowledge,Programming by demonstration,Corporation,World Wide Web,Knowledge sharing,Computer science,Knowledge management,Automation,Human–computer interaction,Work practice,Scripting language | Conference |
Citations | PageRank | References |
170 | 6.85 | 14 |
Authors | ||
4 | ||
Name | Order | Citations | PageRank |
|---|---|---|---|
| Gilly Leshed | 1 | 496 | 32.06 |
| Eben M. Haber | 2 | 633 | 88.22 |
| Tara Matthews | 3 | 1059 | 67.92 |
| Tessa A. Lau | 4 | 909 | 56.12 |